PandaVPN iOS FAQs

Open the App Store on your iPhone or iPad, search for PandaVPN, then download and install it.

After installation is complete, open PandaVPN, log in to your account, choose a server, and connect to start using it.

This is the normal iOS security confirmation process. PandaVPN needs to add a VPN configuration so it can establish an encrypted connection on your iPhone or iPad.

When connecting for the first time, tap Allow, then enter your device passcode as prompted, or use Face ID / Touch ID to confirm. After authorization is complete, return to PandaVPN and reconnect.

Only add a VPN configuration for the official PandaVPN app, and do not authorize apps from unknown sources.

This is the normal security confirmation process in iOS. PandaVPN needs VPN permission to establish a secure connection on your iPhone or iPad.

When connecting for the first time, tap Allow（允许） and enter your device passcode as prompted, or use Face ID / Touch ID to confirm.

This is normal. After connecting to PandaVPN, iOS will show the VPN indicator in system settings or the status bar, meaning the device is using a VPN connection.

After disconnecting PandaVPN, this status usually disappears automatically.

In iOS, open Settings, go to General, select VPN & Device Management or VPN, then find and delete the PandaVPN configuration.

After it is deleted, PandaVPN will no longer be able to connect using that VPN configuration. To use it again, reopen PandaVPN and authorize it as prompted.

If you purchased PandaVPN through the App Store but your membership status does not appear in the app, first confirm that the current device is signed in with the same Apple ID used for the purchase.

Then open PandaVPN, go to My Account or the subscription page, and tap Restore Purchase or Restore Subscription.

If it still cannot be restored, check whether the App Store subscription is active, or contact the PandaVPN support team and provide the Apple purchase receipt.

Yes. You can install PandaVPN on your iPad and sign in with the same PandaVPN account.

If your subscription was purchased through the App Store, make sure your iPad is signed in with the same Apple ID used for the purchase. If your membership status does not appear, tap Restore Purchase or Restore Subscription in PandaVPN.

After signing in, choose a server to connect and start using it.

Make sure the current device is signed in with the same Apple ID used for the purchase, then tap Restore Purchase or Restore Subscription in PandaVPN.

If it still cannot be restored, check whether your App Store subscription is active, or contact the PandaVPN support team and provide your Apple proof of purchase.

First, make sure your network is available and check whether PandaVPN has VPN permission. You can try reconnecting, switching servers, or restarting PandaVPN and your device before trying again.

If you still cannot connect, try using Smart Mode or switching to another available protocol.

Yes. As long as your iPhone or iPad is connected to the internet, PandaVPN can be used over cellular data or Wi-Fi.

If the connection behaves abnormally after switching networks, you can disconnect PandaVPN and reconnect.