PandaVPN Windows FAQs

Please go to the PandaVPN official website pandavpnpro.com/download and download the Windows installer. Once the download is complete, open the installer file and follow the prompts to complete the installation.

After installation is complete, open PandaVPN, log in to your account, choose a server, and connect to start using it.

Please only download the Windows installer from the official PandaVPN website at pandavpnpro.com/download.

Do not download the installer from third-party download sites, cloud-drive links, cracked-version websites, or unknown sources, as this may affect your device security and privacy protection.

Please first try restarting PandaVPN or restarting your computer. If it still won’t open, make sure the latest version is installed, then try uninstalling it and downloading and installing it again from the official website.

If the problem persists, please contact the PandaVPN support team and provide your Windows version, PandaVPN version, and an error screenshot.

Some older Windows client versions may have been falsely detected by Windows Defender. We recommend downloading and installing the latest client from the official PandaVPN website first:

https://pandavpnpro.com/download

The latest official version usually does not show this warning. Please do not download installers from unofficial sources, as they may be modified or unsafe.

If you are using an older version, or still see a Windows Defender warning, you can add PandaVPN to exclusions:

1. Open Windows Security.
2. Go to “Virus & threat protection.”
3. Find “Virus & threat protection settings” and click “Manage settings.”
4. Scroll down to “Exclusions” and click “Add or remove exclusions.”
5. Select “Add an exclusion” and add the PandaVPN installer or installation folder.

After adding the exclusion, run the installer again. We recommend updating to the latest PandaVPN client after installation.

Windows 7 is an older system, and some newer client versions or protocols may have compatibility issues. If you cannot access the internet after connecting, we recommend downloading the Windows 7 compatible version from the official website.

Please go to the PandaVPN official website to download:
https://pandavpnpro.com/download

Legacy version for Windows 7: 7.1.2

After installation, restart your computer, then open PandaVPN again and connect to a server.

If WireGuard mode still cannot access the internet, try switching to OpenVPN or PandaVPN Mode. Since Windows 7 is outdated, we recommend using the compatible version for better compatibility.

To protect your account security, non-custom accounts are for personal use only. We do not recommend sharing your account with others.

If your account is used by others, it may cause device slots to be occupied, account abnormalities, connection restrictions, or personal information leakage. Any losses or risks caused by account sharing are the responsibility of the account owner.

If you need multiple people or multiple devices to use PandaVPN together, we recommend purchasing additional device slots or contacting customer support for a custom device quantity plan.

If PandaVPN cannot connect properly on your Windows PC, you can try flushing DNS and resetting the network configuration:

1. Right-click the Start menu and choose “Terminal (Admin)” or “Command Prompt (Admin).”
2. Enter the following commands one by one, pressing Enter after each line:
   ipconfig /flushdns
netsh winsock reset
netsh int ip reset
3. After the commands are complete, restart your computer.
4. After restarting, open PandaVPN again and try connecting.

If it still does not work, go to Windows Settings, open “Network & Internet,” go to “Proxy,” and enable “Automatically detect settings.” You can also try changing the PandaVPN server or protocol.

You can first restart your computer and router. If the network issue continues, go to Windows Settings, open Network & Internet, select Advanced network settings, and then use Network reset.

After the reset, you need to restart your computer and reconnect PandaVPN.

Yes, it is possible. Firewalls, antivirus software, or security management tools may block PandaVPN’s network connection.

Please try adding PandaVPN to the allow list, or temporarily turn off the related restrictions and reconnect.

This may be caused by the system proxy not refreshing, browser cache, different app proxy rules, or a conflict with other proxy software.

Please try disconnecting and reconnecting PandaVPN, restarting the browser or app, and checking whether other proxy or VPN tools are enabled at the same time.

If download speed is slow in Chrome, you can try enabling parallel downloading.

Steps:

1. Enter the following in the Chrome address bar:
   chrome://flags/#enable-parallel-downloading
2. Find Parallel downloading and set it to Enabled.
3. Click Relaunch to restart the browser, then try again.

If it is still slow, try changing the PandaVPN server or switching the protocol, then download again.

On PC, you can add custom rules in “Settings” > “Advanced Settings.”

For websites that need to use the proxy, add them to Custom Encrypted Proxy, for example:

||abc.com

For websites that need to be excluded from the proxy, add them to Exclude domains from Encrypted Proxy, for example:

def.com

You can also use an exclusion rule:

@@||def.com

Please use English punctuation and enter one rule per line. After setup, reconnect PandaVPN for the rules to take effect.

If Telegram still does not work properly after connecting to PandaVPN on PC, you can manually set a proxy inside Telegram.

Steps:

1. Open Telegram and go to Settings > Advanced > Connection type.
2. Choose “Use custom proxy.”
3. We recommend choosing SOCKS5 and entering:
   Proxy address:
   127.0.0.1
   Port:
   Use the port shown in PandaVPN client Settings or Advanced Settings. The common SOCKS5 port is 1090.
   If using an HTTP(S) proxy, the common port is 41091.

If you are using Secure VPN: PandaVPN, OpenVPN, or WireGuard mode, Telegram usually does not need a separate proxy setting.