FAQs

PandaVPN currently supports Windows, macOS, Android, iOS, Linux, Android TV, Apple TV, and the CLI version.

You can use PandaVPN on Windows PCs, Mac, Android phones, Android tablets, Android TV, iPhone, iPad, Linux devices, and Apple TV.

If you need to use PandaVPN on servers, router environments, or other command-line-supported devices, you can also choose the PandaVPN CLI version. We recommend downloading the latest client for your platform from the official website:
https://pandavpnpro.com/download

No. This is the only official site of PandaVPN brand.

To guarantee a 100% official and safe PandaVPN download and purchase, here are three recommended places you can completely trust on:

1. https://pandavpnpro.com - the official site of PandaVPN, with download and purchase pages respectively.

2. https://play.google.com/store/apps/details?id=com.pandavpn.androidproxy – the official Google Play page of PandaVPN Pro.

3. https://apps.apple.com/app/id1450910298 - the official App Store page of PandaVPN Pro

Please keep away from other PandaVPN-named or PandaVPN-similarly-named products or sites because they give either pirated or counterfeit software of PandaVPN, which is very probably less quality and may put you into a risky situation to lose online browsing data and even money. According to real feedbacks, certain counterfeit apps are unable to use at all after purchase and they don’t give refunds anyway.

Our team will spare no efforts to fend against the pirated or counterfeit software of PandaVPN. We delivered a complaint on Apple’s App Store in middle May and the “fake PandaVPN” app has already changed its name and logo.

We also hope that you can actively report counterfeit PandaVPN to us through the official customer service email, [email protected].

Different PandaVPN clients may support slightly different modes. Please refer to what is shown in your client.

1. Smart Mode
   The client automatically selects a suitable connection method. Recommended for most daily use.
2. Global mode
   All traffic goes through the VPN, providing stronger privacy protection, but local websites, apps, or LAN devices may become slower.
   On mobile, this is usually called: Tunnel All for Privacy
   On PC / Mac, this is usually called: Encrypted Proxy: Global (Exclude LAN)
3. Tunnel All Except Region
   Traffic goes through the VPN by default, but traffic for the selected region connects directly. For example, if United States / US is selected, US-related websites and apps connect directly, while other traffic goes through the VPN.
4. Tunnel Target Region Only
   Traffic connects directly by default. Only traffic to the selected region goes through the VPN. Suitable for accessing websites or streaming services in a specific country or region.
5. Tunnel Social Media Only
   Only social media or streaming traffic such as YouTube, Facebook, and X goes through the VPN. Other traffic connects directly.
6. Per-App VPN
   Mobile clients can use Per-App VPN to choose whether specific apps use the VPN.
7. Custom Split Settings
   Advanced users can use Custom Split Settings to customize IP, domain, or rule-based routing, deciding which traffic goes through the VPN, connects directly, or is blocked.
8. Protocol modes
   PandaVPN, OpenVPN, and WireGuard are different connection protocols. If the connection is unstable or slow, try switching protocols.

Recommendation:
If you are not sure which mode to choose, use Smart Mode first. If local websites or apps become slow, use Tunnel All Except Region or another split-tunneling mode.

Network conditions vary by region and carrier, so actual speed may differ.

In general, servers that are geographically closer to you and have lower latency are usually faster and more stable. You can also choose servers based on your access needs. For example, if you want to access websites, apps, or games in a specific country or region, prioritize servers in that region.

We recommend choosing a server with lower latency in the client. If the speed is not ideal, try switching to another nearby server or changing the protocol.

PandaVPN does not limit usage traffic and does not actively limit connection speed. You can use it as needed.

However, please note that PandaVPN does not replace your internet connection and is not a “free data” tool. When using PandaVPN, your device still needs to be connected to Wi-Fi or mobile data first, and it will still consume the corresponding Wi-Fi or mobile data traffic.

In simple terms:

1. PandaVPN itself does not limit traffic.
2. PandaVPN does not make mobile data or Wi-Fi traffic free.
3. If your device is not connected to the internet, PandaVPN cannot connect or be used.
4. Actual speed may be affected by your local network, carrier, region, and selected server.

If you cannot access the internet after connecting, please first check whether your device’s Wi-Fi or mobile data is working normally, then try changing the PandaVPN server or protocol.

If local websites, apps, or LAN devices become slow after connecting to PandaVPN, it is usually because all traffic is being routed through the VPN tunnel.

You can switch protocols or enter PandaVPN Mode in the client and choose a more suitable split-tunneling mode:

1. If you mainly visit local websites or apps, we recommend choosing “Tunnel All Except Region” and adding your local region to the bypass list. This allows local traffic to connect directly while other traffic can still go through the VPN.
2. If you only want to access websites in a specific country or region, we recommend choosing “Tunnel Target Region Only.” This means only traffic to the selected region will go through the VPN, while other traffic remains direct.
3. If you only need to accelerate or access social media, you can choose “Tunnel Social Media Only.”
4. If you need to protect all network traffic, you can choose “Tunnel All for Privacy,” but local websites or apps may become slower.

If you need to access routers, printers, NAS, or other LAN devices, you can also enable LAN exclusion or local network direct connection settings in the client.

Yes, PandaVPN is 100% safe.

OpenVPN protocol and 256-ECC encryption technology secure your online data and privacy.

PandaVPN is featured with Bitcoin payment, random digital account and strict zero-log policy. And the built-in ad blocker prevents you from the bother of ads. Learn More >

The abbreviations in server names usually indicate the network service provider, region, or supported service.

For example, HKT, HKBN, APNIC, HKCM, PCCW, HiNet, SoftBank, and similar abbreviations usually refer to the network service provider related to the server.

If a server name contains a platform name, such as Netflix, BBC iPlayer, AbemaTV, Viaplay, or VIU, it usually means the server is more suitable for accessing that platform.

If access is abnormal, we recommend switching to another server in the same region and trying again.

Some users refer to VPNs as “accelerators.” If you only open the PandaVPN client but have not connected to a VPN server, your IP address will not change.

Please choose a server in the PandaVPN client and click Connect. After the connection is successful, your network IP address will change to the IP address of the selected server.

If your IP address still does not change after a successful connection, try the following:

1. Disconnect and reconnect PandaVPN.
2. Change to another server.
3. Switch the connection protocol and try again.
4. Close and reopen your browser, then check your IP address again.

If your IP still cannot be changed, please confirm that the client shows “Connected” and update PandaVPN to the latest version before trying again.

The server list mainly grouped according to the location of the server. In order to meet users' needs, we also set some other server groups.
Smart Connect: The best server will be recommended to you by clicking the button
Favorites: This group is below Smart connect. If you do not favorite servers, the group is not displayed.
NO BT: Servers in this group do not allow BitTorrent to download
BitTorrent: Servers in this group allowed to BitTorrent download
Streaming: Servers in this group can help you unlock the streaming videos. For example, if a server marked with Netflix and HBO, it means that you can watch Netflix and HBO videos with it.

At present, PandaVPN's Android and iOS clients have launched the ads filtering function. After the ads blocking function is enabled in the settings, in the smart mode, you can connect to any server to achieve ads filtering. Currently, mainstream video websites that can be filtered include platform ads such as MangoTV and iQiyi, as well as pop-ups and banner ads on some websites.

Currently, we accept Credit card, PayPal, Google Play, Payssion, and Line Pay, etc.

PandaVPN offers a 7-day money-back guarantee. If you are not satisfied with the service, please contact customer support within 7 days of purchase to request a refund.

Before requesting a refund, please cancel your PayPal or credit card subscription first to avoid future automatic renewal.

Refund request methods:

1. Contact customer support through “Online Feedback” in the app.
2. Send an email to [email protected] to request a refund.

Refund processing time:

1. UnionPay and PayPal orders are usually refunded to your account within 1–3 days.
2. Credit card refunds may take 5–10 business days to appear on your statement.

Note:

1. The 7-day plan is not eligible for the 7-day money-back guarantee.
2. Orders purchased through the App Store or Google Play are handled by the corresponding platform. Please request a refund through the App Store or Google Play according to their platform rules.

The Premium+ Server Group is a dedicated high-speed server collection, utilizing a combination of local high-speed and stable servers to provide top-quality service for advanced users. The Premium+ Server Group is currently in the testing phase and is free for a limited time; you can try it now to enjoy the best possible connection. The free trial will end once testing is complete, at which point you can upgrade your subscription level to gain permanent access to the Premium+ Server Group.

If you need to cancel PandaVPN automatic renewal, please follow the steps based on your purchase channel:

1. PayPal subscription
   Log in to your PayPal account, go to “Settings” > “Payments” > “Manage automatic payments,” find PandaVPN, and cancel the subscription.
2. Credit card subscription
   If you subscribed by credit card, you can select a plan again on the PandaVPN renewal page and try to pay. The system will usually prompt you to cancel your current subscription. Follow the prompt to cancel.
   If there is no cancellation prompt, it may mean the subscription has already been canceled. You can also log in to your Stripe account and find the PandaVPN subscription under Billing / Subscription to cancel it.
3. App Store subscription
   If you purchased through the App Store on iPhone or iPad, go to the Apple ID “Subscriptions” page, find PandaVPN, and cancel the subscription.
4. Google Play subscription
   If you purchased through Google Play on an Android device, go to Google Play “Payments & subscriptions,” find PandaVPN, and cancel the subscription.

After cancellation, the system will no longer charge you automatically. Your purchased Premium time will remain available until the current validity period ends.

If you have any questions, please contact us through in-app online feedback or customer support email:

[email protected]

To protect your account security, non-custom accounts are for personal use only. We do not recommend sharing your account with others.

If your account is used by others, it may cause device slots to be occupied, account abnormalities, connection restrictions, or personal information leakage. Any losses or risks caused by account sharing are the responsibility of the account owner.

If you need multiple people or multiple devices to use PandaVPN together, we recommend purchasing additional device slots or contacting customer support for a custom device quantity plan.

1. Please visit "My Account" and click the "Add 3 devices" button. For each additional purchase, you can add 3 devices online simultaneously.
2. If you want to customize a plan, please contact our customer support through Online Feedback in the APP or Email: [email protected].

If your account is linked to an email address, click “Forgot Password” on the login page and reset your password through the linked email.

If your account is not linked to an email address, please send your PandaVPN digital ID, order screenshot, or payment success screenshot to customer support:

[email protected]

Customer support will verify the information and help you reset your password.

Dedicated VPN server
The customized line provides dedicated VPN server and bandwidth resources, with an average flow of 5,000G/month per capita, and limits the use of a small number of users to ensure the high speed and stability of the dedicated line, allowing you to have a better speed experience during peak hours.

The dedicated VPN servers directly connect to high-quality networks in Asia such as Hong Kong, and is suitable for users who have special requirements for IP, and those who need high speed, high security, high stability and low latency.

Our server address
Hong Kong, more areas will be opened in the future

Buy once, enjoy three times
Purchase a customized server once and use it on three devices at the same time.

1. If you paid via PayPal, it might because of the risk management of PayPal. Some orders need to be reviewed by the PayPal platform. It might take 1-3 working days. Your VIP membership will be extended automatically once the order is reviewed.
2. If you subscribed via iTunes, please sign in your account on PandaVPN ios client and click the "Crown" icon in the upper right corner, then click "Manage Subscription" to check whether you have successfully purchased a plan. If you have successfully purchased, just click "Restore Subscription" in the "My Account" interface.
3. If you paid through other payment methods (Alipay, Unionpay, Google Play, etc), please send us your account ID and order screenshot via Online feedback in the APP or email [email protected], we’ll help you check it. If you paid via credit card, please send us the last 4 digits of your card and the cardholder name.

Please sign in your Stripe account, and click "Billing - Subscriptions" and find your Panda order, then you can cancel your Panda subscription. If you do not have a Stripe account, click on the renew button, select a new package, and pay with a credit card. It will prompt you to cancel your current subscription. If there is no prompt, it means that the subscription has already been cancelled. If you have any questions, please contact customer service through online feedback on the client or via customer service email ([email protected]).

If you forgot your PandaVPN digital ID, you can find it in the following ways:

1. PayPal payment orders
   Open your PayPal order details and check the item description. The PandaVPN digital ID is usually shown after the plan you purchased.
2. Other payment methods
   If you paid through another method, please send your order screenshot or payment success SMS screenshot to customer support:
   [email protected]
   Customer support will help you find the corresponding digital ID based on the order time and payment information.
3. App Store or Google Play orders
   If you purchased a subscription in the App Store or Google Play client, you can first try tapping “Restore Subscription” or “Restore Purchase” in the client.
   If you still cannot find it, please contact customer support and provide a platform order screenshot for further checking.

Yes. You can renew your Premium subscription before it expires.

After renewal, the new plan duration will be automatically added to the remaining time on your current account. Your existing Premium time will not be affected.

For example, if your account has 10 days of Premium remaining and you purchase a 30-day plan, your total account time will become 40 days.

PandaVPN is currently in a promotion period. When an invited friend makes their first payment, both you and your friend can receive free Premium time rewards.

Reward rules:

1. Friend reward
   If your friend registers through your sharing link, or enters your invitation code and completes payment, your friend will receive 30 days of Premium time.
2. Inviter reward
   Your reward depends on the plan your friend purchases for their first payment:
   If your friend purchases a plan shorter than 1 year, you will receive 30 days of Premium time.
   If your friend purchases a plan equal to or longer than 1 year, you will receive 90 days of Premium time.

Note:
If your friend’s first purchase is shorter than 1 month, neither the inviter nor the friend will receive reward time.

Yes, you can fill in the invitation code on our official site and Android client after registration. Open the left column and click "Get 30 Day Free" in the Andriod client, or sign in your account you can find it. Note: You only can fill in the invitation code within 7 days after registration.

PandaVPN supports the users’ requests to delete the account and data, please follow these steps.

1. Cancel any active subscriptions before deleting your account.

2. Open the application, select Menu -> My Account -> Settings -> Delete account

3. Click or tap [Delete account], send us an account deletion request

4. It may take up to 7 working days to complete the deletion process after it begins.

If YouTube videos load slowly or buffer, please try the following:

1. Change to a YouTube or streaming-related server and reconnect.
2. Switch to another connection protocol in the client and try again.
3. If you are using Chrome, you can disable QUIC. Steps:
   Enter the following in the Chrome address bar:
   chrome://flags/#enable-quic
   Find “Experimental QUIC protocol,” set it to Disabled, and restart the browser.

Settings may vary slightly depending on the client. If it is still slow, we recommend updating PandaVPN to the latest version and trying another region or a lower-latency server.

If you cannot watch Netflix after connecting to PandaVPN, the current server or proxy mode may not be suitable for streaming. Please try the following:

1. Prefer servers with Netflix in the name, or switch to another streaming server in the same region.
2. Mobile users: Go to protocol or mode settings and avoid selecting Tunnel All for Privacy. You can switch to a split-tunneling mode under PandaVPN Mode and reconnect.
3. PC users: If the current mode is Encrypted Proxy: Global (Exclude LAN), switch to Smart Mode or another split-tunneling mode and reconnect.
4. Reopen the Netflix app or browser and try again.

If it still cannot play, please switch to another Netflix server or change the protocol and reconnect.

Yes, please switch to the global mode and reconnect to the servers tagged with Disney+ in the Streaming group to have a try.
Note: Disney+ has poor compatibility with devices. If you encounter an error code while watching, you can visit Disney+ official website to find solutions.