First connection questions
4 answersFocused answers for First connection questions on this page.
Q What should I check before connecting for the first time?
Before connecting for the first time, make sure PandaVPN was downloaded from the official website or an official app store, and ensure the network is available, your account is signed in, and the device has allowed VPN permissions.
On mobile devices, if a VPN configuration authorization prompt appears, please allow it as instructed.
Q How do I confirm that PandaVPN is connected successfully?
After connecting to PandaVPN, you can confirm whether the connection was successful in the following ways:
- The PandaVPN app shows the Connected status.
- The current server or line is shown as connected, and the connection duration starts to appear.
- Your device status bar may show a VPN icon, key icon, or VPN indicator.
- When you open websites or apps, the network can be accessed normally.
- For further confirmation, you can check whether your current IP address or region has changed to the location of the connected server.
If the app shows connected but the network cannot be used normally, try disconnecting and reconnecting, or switch to another server and try again.
Q How do I confirm that PandaVPN is working properly?
After the connection succeeds, the PandaVPN app will show the Connected status. You can also open a web page or app to test whether the network is working normally, or check whether your current IP address and region have changed to the location of the connected server.
Q What should I do if the first connection fails?
If the first connection fails, disconnect and reconnect first, or switch to another server and try again.
You can also restart PandaVPN or your device, and check whether the network, firewall, or security software is blocking the connection.